Data Protection Policy

1. Introduction

Fountain Prep is committed to protecting personal information and handling data responsibly. This policy explains how we collect, use, store, and protect information relating to parents, students, tutors, and platform users.

2. Information We Collect

We may collect parent details, student learning details, tutor profile information, booking records, payment references, uploaded tutor documents, communication records, and technical information needed to operate the platform.

3. How We Use Information

• To create and manage user accounts.
• To arrange lessons and learning support.
• To verify tutors and review applications.
• To process bookings, payments, refunds, and support requests.
• To protect children, families, tutors, and the platform.
• To improve the safety and quality of our services.

4. Children’s Information

Student information is used only for learning support, lesson matching, safeguarding, communication, and platform administration. Tutors must not use student data outside Fountain Prep’s approved learning purposes.

5. Tutor Documents

Tutors may be asked to upload CVs, proof of identity, qualification documents, and other verification evidence. These documents are used for onboarding, review, safeguarding, and platform compliance.

6. Data Sharing

We do not sell personal information. We may share limited data with trusted service providers where required for hosting, payments, communication, security, lesson delivery, and legal compliance.

7. Data Security

We use reasonable technical and organisational measures to protect personal information. Access to sensitive information is limited to authorised users who need it for platform operations.

8. Data Retention

We keep information only for as long as needed for account management, safeguarding, legal, financial, dispute resolution, and platform administration purposes.

9. User Rights

Users may request access, correction, deletion, or restriction of their personal information, subject to legal, safeguarding, and operational requirements.

10. Contact

Questions about this policy can be sent to: support@fountainprep.com